LEGAL
Privacy Policy
What we collect, why we collect it, and what we do with your files.
Effective 10 August 2026
Section 01: Information We Collect
We collect information you provide directly when you request a quote, contact us or place an order, including:
- Your name, company, email address and phone number
- Project details, quantities and any files you upload
- Correspondence you send to us
Section 02: How We Use Your Information
We use the information we collect to:
- Prepare quotes and fulfil your orders
- Communicate with you about your project
- Improve our services and respond to enquiries
- Comply with legal and accounting obligations
Section 03: Your Files
3D files and designs you upload are used solely to quote and produce your parts. We do not sell, share or reproduce your files for any purpose other than fulfilling your order, and we retain them only as long as necessary.
Section 04: Legal Basis
We process your personal data on the basis of performing our contract with you, our legitimate interest in running our business, and where required, your consent. This policy is aligned with the EU General Data Protection Regulation (GDPR).
Section 05: Sharing Your Information
We do not sell your personal information. We may share it with trusted service providers (such as delivery couriers or payment processors) only as needed to deliver our services, and with authorities where legally required.
Section 06: Data Retention
We keep your information for as long as needed to provide our services and to meet legal, tax and accounting requirements, after which it is securely deleted.
Section 07: Cookies
This website may use essential cookies and basic analytics to understand how the site is used and to improve it. You can control cookies through your browser settings.
Section 08: Your Rights
Under applicable data protection law you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict certain processing
- Request a copy of your data in a portable format
Section 09: Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access.
Section 10: Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page, with the effective date shown above.